On September 11, 2023, ground crews at the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport (LAX) were busy loading cargo and supplies onto airplanes from airlines such as Lufthansa Group, Emirates, Austrian Airlines, and British Airways. Meanwhile, Skytrax, an air transport rating firm, announced that Qatar Airways had taken the top spot as the best airline in the world, overtaking Singapore Airlines. This was the eighth time Qatar Airways had ranked first since 2011 and moved up from second place last year. Following closely behind in third place was Emirates, one spot higher than their previous ranking.
The rankings were based on a customer survey that included responses from customers in over 100 countries for the 2023-2024 edition. The top ten airlines were dominated by Asian carriers, with no U.S. airlines making the cut. Delta Air Lines was the highest-ranked U.S. airline in 21st position, one spot down from the previous year.
Qatar Airways received several awards for its outstanding performance, including being named the best business class airline and the top airline in the Middle East. Singapore Airlines came in second place and was recognized for having excellent cabin crew and offering exceptional service on long-haul flights. In terms of budget travel options, AirAsia from Malaysia was named the best low-cost airline while Scoot took home honors for being
