Here’s a rewritten version of the article:
Anjali and Ravi Gupta, an Indian couple, recently experienced “mental agony” on a business class flight from Hyderabad to Singapore with Singapore Airlines. The Guptas had paid a significant amount for their tickets, which included a stopover in Singapore on their way to Australia. However, their seats failed to recline during the nearly 5-hour journey.
Despite paying more than the equivalent economy class ticket, the couple could not fully relax during their flight. They attempted to compensate them with frequent flyer miles but were refused. In response, the District Consumer Disputes Redressal Commission in Hyderabad ruled in favor of the Guptas and ordered Singapore Airlines to refund a portion of their ticket cost along with additional compensation for the mental and physical suffering endured.
Singapore Airlines has been instructed to pay over £2,040 as compensation for the Guptas’ ordeal. Mr. Gupta, a high-ranking law enforcement official in India, claimed that they were not treated like business class passengers as promised. The Independent reached out to Singapore Airlines for comment on this matter.
