Healthvana, a patient interface company, has developed a conversational AI chatbot to provide quick answers to patients dealing with sexually transmitted infections. The chatbot offers two options: a standard AI persona or a drag queen persona. Surprisingly, the drag queen persona has been more engaging, with 80% of patients choosing this option and enjoying the comments provided by the chatbot.
During a panel at the Milken Institute 2024 Global Conference, Healthvana CEO Ramin Bastani and other health care leaders discussed the increasing use of AI in science and health care. While they acknowledged the importance of considering the limits of AI to avoid harming patients, they also emphasized the need to shift the mindset from questioning the role of AI to exploring the possibilities it offers. MD Anderson Cancer Center Chief Data Officer Caroline Chung highlighted this shift in mindset as essential for leveraging the potential of AI in healthcare.
As AI continues to play a more significant role in healthcare, it’s important for us to focus on maximizing its benefits while addressing any limitations or risks. The development of innovative applications like Healthvana’s chatbot demonstrates how AI can enhance patient care and engagement in healthcare industry.
In conclusion, as we continue to see more advancements in technology within healthcare industry, it’s crucial that we prioritize finding ways to harness its power while minimizing any risks or negative consequences that may arise. The success of innovative applications like Healthvana’s conversational AI chatbot serves as an example of how technology can be used to improve patient care and engagement within healthcare industry.
