Qantas, an Australian airline, has been fined 61 million euros in a scandal involving “ghost flights.” The company was found to have sold tickets for flights that had already been canceled. In addition to the fine, Qantas must pay 12 million euros in compensation to 86,000 affected travelers.
Qantas CEO Vanessa Hudson issued a statement apologizing for the company’s failure to notify cancellations in a timely manner and acknowledged the impact on customers. The scandal has affected a large number of travelers who purchased tickets for flights that were no longer operating.
The Australian Competition Authority (ACA) conducted an investigation into Qantas’s misconduct and found that the airline had deceived consumers by selling tens of thousands of tickets for flights that had already been canceled. This led to significant consequences, including the fine and compensation payout.
The ACA’s investigation drew attention to the issue of transparency and communication in the airline industry, highlighting the importance of providing timely and accurate information to customers. In response, Qantas has pledged to improve its notification processes and ensure that such incidents do not occur in the future.
