REI Reviews US PR Business after Revenue Decline, Seeking New Agency to Handle National Brand Awareness

REI Seeks to Evaluate Lucrative PR Business

REI, the outdoor retailer renowned for its successful OptOutside campaign, has announced that it will review its US PR business. The company launched a comprehensive review process earlier this year, inviting participation from over a dozen agencies. Sources revealed that REI aims to select an agency by mid-2024 to handle national brand awareness and earned media work in the US, with an estimated contract value of $10 to $14 million.

Despite repeated requests, REI did not provide a statement regarding the review. However, it is known that Edelman, the agency behind REI’s award-winning Black Friday OptOutside campaign, has been the company’s PR partner. This campaign received industry recognition such as SABREs and a Cannes Lions Grand Prix in 2016.

The decision to review their PR business comes after a challenging year for REI in 2023, during which the company experienced a revenue decline of $311 million to $3.76 billion. This financial setback resulted in multiple rounds of layoffs, affecting hundreds of employees. In a letter to employees in January, CEO Eric Artz mentioned expectations for continued difficulties in 2024.

Established in 1938 by a group of climbers, REI has grown to employ over 16,000 individuals and operates 181 locations across the US. The retail chain functions as a cooperative owned by its 23 million members, reflecting its commitment to promoting outdoor activities and community engagement.

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