AAON Inc. is partnering with XOi to create a connected equipment lifecycle that empowers technicians and factory experts in resolving issues, improving productivity, and enhancing customer experience. XOi will provide AAON with an ecosystem of equipment data that enables technicians to have complete and accurate information throughout the lifecycle of AAON equipment, from manufacturing to replacement. This collaboration will reduce administrative tasks and shorten the time needed to resolve issues, ultimately improving efficiency.
David Recca, service development manager for North America at AAON, stated that XOi’s platform helps them own the full lifecycle of AAON equipment, making installation and service a guided and repeatable process. With the support and insights provided by XOi, technicians can work more efficiently while increasing accuracy, leading to shorter turnaround times and fewer callbacks. Since implementing XOi, AAON rep firms have reported a 100% approval rate for completed warranty claims, demonstrating the effectiveness of the collaboration.
Micheal Plummer, XOi Specialist at AAON, highlighted how the communication of information through XOi has improved data transparency for all stakeholders involved in the process. This transparency allows for quicker and more accurate decisions, leading to correct component replacements being shipped the first time. As a result, AAON has been able to cut its process of reviewing warranty claims in half, with technicians reporting field data directly to the factory for faster resolutions that benefit the customer.
