Telenet customers have been receiving emails promoting a new TV box that is being offered as a replacement for older decoders used to watch TV, record programs and access online content. The emails state that customers can exchange their old device for the new TV box for free. However, some customers have been confused when they receive a bill of 50 euros after accepting the offer.
When one member of the editorial staff accepted the offer and received a 50 euro bill, they called Telenet for clarification. The spokesperson explained that while the TV box is indeed free, the 50 euro charge mentioned in the email is related to a residual value that may apply if the customer fails to return their old device. Customers are required to pay this amount only if they do not submit their old device after canceling their subscription.
According to the Telecommunications Ombudsman Service, there have been no reports of complaints from Telenet customers regarding this confusion. However, they encourage customers who are concerned about unexpected charges to reach out to their service for further assistance. It is important for customers to clarify any billing discrepancies to avoid any misunderstandings.
The new TV box offers features such as improved picture quality and better streaming capabilities than its predecessors. It also allows users to control their TV with voice commands and has built-in Wi-Fi connectivity. With these advancements, it’s no wonder why Telenet wants its customers to upgrade to this new device.
However, it’s important for customers to be aware of any potential charges that may apply when exchanging their old device for the new one. If they fail to return their old device or cancel their subscription before doing so, they may end up paying a residual value fee of 50 euros or more.
Overall, while Telenet’s new TV box offers many benefits, it’s important for customers to fully understand any terms and conditions before making any decisions regarding exchanging their old devices or canceling their subscriptions.
